How local SEO and missed-call text-back work, in plain English.
How it works
Let’s follow one customer, start to finish. It works the same for a plumber, an HVAC tech, an electrician or a roofer: a customer needs you, and you’re busy. Here is what happens, and which parts we take care of.
What we do, in 34 seconds (sound on)
Read the transcript
You’re on a job, hands full, and your phone rings. That’s a customer you could lose! That’s where we come in. We fix your Google listing, and your website if it needs it, so people nearby can find you and call. Can’t pick up? We set up an instant text-back, so they hear from you right away. You show up and do the work. Happy customer! Then we send them a review request for you. Five stars! And every month, we send you one simple report: calls, bookings and reviews. Rich Media Web. We handle the online side. You do the work!
Step 1
A customer needs help. They search on Google.
Most people pick from the first few businesses they see on Google or the map. Businesses with a complete profile, recent photos and good reviews get picked first.
We do: fill out and keep up your Google profile (hours, photos, services, service area), fix your listings on Bing, Apple Maps and Yelp, and check each month that AI assistants like ChatGPT can find you too.
You do: nothing. Send us a few photos of your work now and then.
Step 2
They tap “Call.” But you’re busy with another customer.
This is where most small businesses lose the job. A missed call usually means the customer just calls the next business on the list.
We do: make sure the “Call” button is the first thing people see on your site on a phone, and connect your phone so missed calls don’t slip away. You keep your same number.
You do: keep working. Nothing changes for you.
Step 3
Within seconds, they get a text from your business.
The customer feels taken care of and doesn’t call anyone else. When you’re free, you read the text and reply from the app on your phone, like a normal text.
We do: write the text, set it up, and get it approved by the phone carriers so it actually gets delivered.
You do: reply when you’re free.
Missed call · just now
Step 4
Or they fill out the quote form on your website.
Some people would rather type than talk, especially at night. The request comes straight to your phone with their name, number and what they need. If you don’t get back to them, we send a friendly reminder for you.
We do: add the quote form to your site (or a simple one-page site if you have none), and send every request to your phone and email.
You do: call them back and give the quote.
Step 5
Job done. They get one text asking for a review.
Happy customers rarely leave reviews unless someone asks. A simple text with a link makes it easy. More good reviews means more people pick you in Step 1.
We do: send the request once, to every customer you mark as done. We draft replies to your reviews for you to approve.
You do: tap “job done” in the app.
We never write fake reviews, pay for reviews, or only ask the happy customers. That breaks Google’s rules and the law.
Step 6
Once a month, one page shows you what happened.
How many people called, how many missed calls got a text, how many quote requests came in, and how many new reviews you got. In plain words, with what we did and what’s next.
We do: make the report and walk you through it on a short call if you want.
You do: read one page.
The same business, on a customer’s phone.
Before and after
Before
- Tiny text, have to pinch and zoom
- No phone number on the first screen
- No hours, no reviews, no prices
- Missed calls are just gone
After
- Big “Call” button right away
- Says what you do and where, in one line
- Reviews, hours and license up front
- Missed calls get a text back
You don’t need to learn any of this.
What you don’t have to do
- No new software to learn. One app on your phone for texts and quote requests. That’s it.
- No posting on social media. We write the updates for your Google profile. You approve them.
- No tech calls. Need to change your hours or a price? Email us. Small changes are usually done within a few business days.
- No new phone number. You keep the number your customers already have.
- No long contract to start. Month to month is an option. You own your website and your domain.
Click around a sample website.
Try it yourself
These are sample businesses we made up to show the work. Tap the buttons, try the booking form and the text demo. Nothing gets sent.
Want to see this for your business?
We’ll look at your Google profile, reviews and website for free and show you what we’d fix. You decide after.
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